Return and Refund Policy

Return and Refund Policy

We provide customers with return and exchange guarantees. If you need to initiate a return and exchange, please initiate a request within 15 days after receiving the product, and our customer service staff will assist you in processing.

Return and Exchange Policies

  • Within 15 days after receiving the product.
  • The product is damaged or malfunctions due to product quality.
  • The product is still in its original packaging.
  • You have got in touch with us via email and obtain a returned merchandise code provided by us.
  • A 15% handling fee may apply.
  • We cannot refund bottled inks and ink cartridges that have been opened or used.

Shipping Charges and Taxes

The prices showed on the SoliJet website do not include customs duties, VAT, and customs clearance fees.

  • The shipping charges and related fees will not be refunded.
  • You need to bear the shipping charges to and from SoliJet, and realize that there is a risk of product loss or damage during transportation, and bear the relevant risks and responsibilities for this.

Unacceptable Exchange Requests

We don't accept unconditional exchange requests.

If you want to exchange the inkjet coder due to the below reasons, the request will be rejected:

  • The inkjet coder was damaged or malfunction due to force majeure (earthquake, hurricane, flood, tsunami, fire, etc.).
  • The inkjet coder was damaged or malfunction due to human causes (Failing to use the product according to the instructions.).

After 60 days or without SoliJet proof of purchase, we review each request on a case-by-case basis. We remain committed to empowering athletes everywhere and we always want to play fair. So our official policy is that we'll make it right as long as your request is reasonable.

Damage in Transit

In the rare case that your printer was damaged in transit, please contact our customer service team:

  • You need to contact us within 3 days after receiving the product. If no objection is filed after this time, the relevant demands will not be responded to by the freight company.
  • Please send an email to our customer service email (support@solijet.com) for assistance. You will need to provide the order number, tracking number, and photos or videos of the broken product.

Returns From Other Retailers

The best way to handle a return for purchases made through any of our partner retailers is to take your printer back to the original retailer. Our customer service team is only able to accept returns for items purchased from solijet.com, or SoliJet Brand House and Factory House store locations.

If you have any questions about our Returns and Refunds Policy, please contact us by email: support@solijet.com